Support

Official support

The only official Trenchy community support group is Trenchy’s Lounge Telegram group. Use this link to get help, report a problem, or check whether a message claiming to be from the team is legitimate.

For private account questions and privacy requests, email [email protected]. Never include private keys, seed phrases, passwords, or login codes in an email.

Names, profile photos, and group logos can be copied. Use the official link rather than trusting a search result or a group invitation sent by a stranger.

Secure your HQ

Trenchy support will never ask for your private keys, seed phrase, Telegram login codes, or password. Never share them with anyone, including someone claiming to be an admin or a member of the team.

• Be wary of DMs. Treat unsolicited messages offering support, account recovery, or a reward claim as suspicious. Return to the official group to verify the request before acting.
• Check advice before following it. A helpful-looking message, even inside the group, does not make someone an official representative. Watch out for impersonators, fake giveaways, and promises of guaranteed profits.
• Protect your keys. Never post a private key or seed phrase in the group, send one to a person in DMs, or include one in a screenshot. Anyone with it can control your wallet.
• Check links and wallet requests. Do not connect your wallet, sign a transaction, install software, or send funds just because someone says it is required to fix a problem. Verify the request through the official support group first.

If you choose to import or export a wallet, use only the official @TrenchyBot private bot flow. That is separate from talking to support; support never needs your key.

Help us understand the problem

Describe what you tried, what happened, and the error text. A transaction signature can help with a trading issue. If you share a screenshot, remove private keys, seed phrases, login codes, and unrelated personal information first. The support group is public to its members.

For more safety basics, read New to crypto?. For trade errors, see Common issues and what to do.